Information Service

Free mental health support and signposting

Home / Support for you / Information Service

For any mental health enquiry, large or small, we provide information and signposting to mental health services for people living in Oxfordshire.

We’re here for people affected by mental ill health, as well as families, friends, carers and professionals. You can ask us a specific question about mental health or mental health services, or tell us about your situation and we’ll suggest some options for getting you help and support.

We can’t give medical advice or make a diagnosis, but we’re certainly able to point you in the direction of someone who can.

Contact Details

Open Monday to Thursday, 9:30am to 4:30pm; Friday 9:30am to 4:00pm. The service is closed on bank holidays.

Mental Health Support:

Information Service, free mental health support and signposting.

Phone: 01865 247788
Text: 07451 277973

Options Sessions

When you’re looking for support and/or wish to access Oxfordshire Mind’s services, we’ll offer you a one-off ‘Options Session’ with one of our Wellbeing Service workers. This session takes place over the phone and lasts around 25 minutes. During the session, we will:

  • Take some personal information
  • Complete a brief wellbeing questionnaire
  • Talk about your mental health, lifestyle and wellbeing
  • Provide information about relevant services, including our own
  • Arrange a one-off follow-up to review your wellbeing and discuss any steps taken

After your session, you’ll be emailed or posted a summary of what was recommended. These one-off sessions are confidential and free. We’re here to help you decide what’s best for you.

Options Sessions are open to anyone over the age of 16 living in Oxfordshire who wants information and support around their mental health. If you’re worried about your own mental health, this can be a good place to start getting help.

To arrange an Options Session, simply contact the Information Service, or fill in online form here.

Wellbeing Check-In

This is a way for you to remain connected to the Information Service following your Options Session.

Approximately 8 weeks after your initial appointment, the Information Service will contact you to check in on how things are going. Depending on your preference, we’ll either ring you for an informal conversation, or email you a link to an online questionnaire. This questionnaire covers all aspects detailed below, but without interaction with a worker. All responses are read and if further support is needed, a worker will contact you via email to offer that support. During the follow-up process, we will:

  • Ask you to complete another wellbeing questionnaire
  • Ask a series of lifestyle questions
  • Establish whether any additional support and signposting is needed
  • Request feedback on your experience with Oxfordshire Mind to date

We value the feedback we receive from the users of our services, as this helps to shape our services for future users. We’re always acting on feedback to make our services inclusive to all.

Privacy Policy

By contacting the Oxfordshire Mind Information Service, you have consented to Oxfordshire Mind holding your contact details in line with their privacy guidelines. If you do not wish for Oxfordshire Mind to store your contact details on their systems, please let the worker know when you get through and they will delete your details at your request. You can read more about our Privacy Policy here.