Helplines

The Information Line is a confidential services. We want you to feel safe when you talk to us. We would only need to share what you tell us with someone if:

• you ask us to get you help because you can’t do this yourself
• we believe someone else is at risk of serious harm
• you are under 18 and we think you are at risk of serious harm
• you are over 18 and have told us your name and where you are, and we think you are at risk of serious harm.

We always want to give you as much control as possible. We will explain our policy to you, and tell you if we feel we might need to contact emergency services to help you access support.

If you contact us by email we will be able to see your email address and your IP address. Although your email address and IP address are kept confidential, you may prefer to remain completely anonymous by setting up another email account.

We keep anonymised details of queries (like age and query topic) to help us develop the service, and raise funds to keep it going.

Phone calls from UK landlines are charged at local rates.

Charges from mobile telephones vary considerably. The charge for your call will depend on your mobile phone provider and the contract that you have with them.

Oxfordshire Mind does not get any money from telephone calls.

If you need mental health information and our helplines are closed, please visit our online mental health A-Z or contact NHS 111.

For a listening ear or just someone to talk to the Samaritans are open 24 hours a day, 7 days a week. You can call them on 116 123 (Freephone) or email jo@samaritans.org

Our page on crisis helplines and listening services lists many more services that may suit you.